 
New VICIdial UI · Flagship Product

Metrics & Agent Theme.
A modern command center.

The familiar power of VICIdial, reimagined for supervisors and agents who actually have to look at it all day. Fast, legible, live — and built non-invasively on top of your existing VICIdial stack.

metrics.ecdialers.com / Real-Time Monitor

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Real-Time Monitor — live agents, calls, campaigns

Operations Dashboard — KPIs, hourly chart, breakdown

📊

Real-time operations dashboard

KPIs across your entire operation: agents online, active calls, drop rate, hourly trends. Updates live, no refresh needed.

⚡

Instant Listen, Barge & Whisper

One-click access to coach agents during live calls. No more navigating through admin pages.

👥

Agent Performance Reports

Deep-dive reports by date, campaign, user group, or individual. Filter, slice, and export.

📅

Built-in Appointments System

Custom appointment types, agent calendar, and "My Appointments" drawer. Independent from native callbacks.

💬

Admin Chat

Real-time messaging across admins, supervisors, and agents. End the WhatsApp dependency for ops coordination.

🎨

Modern Agent Theme

A complete visual replacement for the native AGC. Agents work in a clean interface — fewer UI errors, better retention.

Measured impact across deployments

−80%

Supervisor reaction time

+15-20%

Agent productivity

−70%

Tech team dependency

−50%

Agent onboarding time

What's inside ECdialer

Everything VICIdial should have been.
Now it is.

We didn't just put lipstick on the AGC. We rebuilt the entire experience — for supervisors, for agents, and added the modules that VICIdial never had.

01 · Dashboard & Administration

For supervisors and admins.

A modern command center on top of your VICIdial. Same data, infinitely better access.

Real-Time Operations Monitor

Live agents, active calls, drop rate, hourly trends. Updates without page refresh.

Listen, Barge & Whisper

Coach agents during live calls with one click. No need to navigate through admin pages.

Operations Dashboard

KPIs across the whole operation: agents online, active calls, status breakdown, hourly chart.

Agent Performance Reports

Filter by date, campaign, user group, individual agent. Slice, export and analyze.

Campaign Manager

Detail Editor with 257 fields, Bulk Tools, sub-editors. Configure campaigns without breaking things.

Users Manager

Full 153-field detail editor. Multi-select operations, dirty-tracking, user groups inline.

02 · Agent Interface

For your front-line team.

A clean replacement for the native AGC. Fewer clicks, fewer errors, faster onboarding.

Modern Agent Theme

Clean replacement for the native AGC. Fewer UI errors, better agent retention.

Streamlined Call Flow

Less clicks, less confusion. New agents productive in half the time.

Better Lead View

Cleaner customer data display. Easier to read, easier to act on.

My Appointments Drawer

Each agent sees their own booked appointments at a glance.

In-call Chat

Agents can ping supervisors mid-call without dropping the customer.

Clear Status Tracking

Visual states: call · wrap · pause · ready. No more guessing what an agent is doing.

03 · Brand New Modules · Exclusive

Things VICIdial doesn't have.
Now it does.

Three completely new modules we built from scratch — not available in any other VICIdial deployment.

EXCLUSIVE

Admin Chat

Real-time messaging across admins, supervisors, and agents. End the WhatsApp dependency for ops coordination.

Group conversations by team or campaign
In-call chat between agents and supervisors
Read receipts and message history

EXCLUSIVE

Security Module

CSF firewall management with allow / deny / audit tabs. Plus our self-service Security Gate for remote agents.

3-tab firewall management UI
Self-service 7-day IP whitelist
Anti-bruteforce protection built-in

EXCLUSIVE

Appointments System

Custom appointment types, agent calendar, analytics. Independent from VICIdial's broken native callback system.

Custom types with color picker
Weekly calendar view per agent
Built-in appointment analytics

Want to see all of this running on real data?

Book a 30-min demo. No slides. Just the actual product.

Schedule a demo →

 
Pricing

Flat monthly pricing.
No surprises.

Choose by agent count. Starting at just $9 per agent per month — a fraction of what Five9 or Genesys charge.

UP TO 10 AGENTS

Starter

$ 180 USD / mo

≈ $18/agent/month

Pay $180 with PayPal

All features included ↓

✓ Server monitoring & maintenance
✓ Remote login · Troubleshooting
✓ Ticket & chat support · Email support
✓ Voicemail detection
✓ IP restriction
✓ Dial ratio up to 1:20
✓ 24/7 priority technical support
✓ Vicidial UI theme included

UP TO 20 AGENTS

Growth

$ 300 USD / mo

≈ $15/agent/month

Pay $300 with PayPal

All features included ↓

✓ Server monitoring & maintenance
✓ Remote login · Troubleshooting
✓ Ticket & chat support · Email support
✓ Voicemail detection
✓ IP restriction
✓ Dial ratio up to 1:20
✓ 24/7 priority technical support
✓ Vicidial UI theme included

Already running VICIdial?
Install the theme on your server.

Buy the Metrics & Agent Theme as a standalone product for your existing VICIdial infrastructure. Fully customizable with your logos, colors and company name — so your team sees your brand, not ours.

Your Company Dialer

YOURBRAND.COM / DASHBOARD

STANDALONE THEME

Metrics & Agent Theme

$ 1,300 USD · one-time

Single-server license · Customization included

✓ Full Metrics & Agent Theme install
✓ Works on your existing VICIdial server
✓ Customized with your logo & brand colors
✓ White-label login & browser title
✓ All 12 modules enabled from day one
✓ Remote installation by our team
✓ Training session for supervisors & admins
✓ 30 days of post-install support

Pay $1,300 with PayPal Or schedule a call first →

Additional servers: $600 each · No server included

Modern VICIdial.
Great experience.

VICIdial infrastructure,
modernized for 2026.

Metrics & Agent Theme.
A modern command center.

Real-time operations dashboard

Instant Listen, Barge & Whisper

Agent Performance Reports

Built-in Appointments System

Admin Chat

Modern Agent Theme

Everything VICIdial should have been.
Now it is.

For supervisors and admins.

Real-Time Operations Monitor

Listen, Barge & Whisper

Operations Dashboard

Agent Performance Reports

Campaign Manager

Users Manager

For your front-line team.

Modern Agent Theme

Streamlined Call Flow

Better Lead View

My Appointments Drawer

In-call Chat

Clear Status Tracking

Things VICIdial doesn't have.
Now it does.

Admin Chat

Security Module

Appointments System

Flat monthly pricing.
No surprises.

Already running VICIdial?
Install the theme on your server.

Is your dialer giving you trouble?

Unified communications,
open-source backbone.

Ready to dial?

Modern VICIdial. Great experience.

VICIdial infrastructure, modernized for 2026.

Metrics & Agent Theme. A modern command center.

Real-time operations dashboard

Instant Listen, Barge & Whisper

Agent Performance Reports

Built-in Appointments System

Admin Chat

Modern Agent Theme

Everything VICIdial should have been. Now it is.

For supervisors and admins.

Real-Time Operations Monitor

Listen, Barge & Whisper

Operations Dashboard

Agent Performance Reports

Campaign Manager

Users Manager

For your front-line team.

Modern Agent Theme

Streamlined Call Flow

Better Lead View

My Appointments Drawer

In-call Chat

Clear Status Tracking

Things VICIdial doesn't have. Now it does.

Admin Chat

Security Module

Appointments System

Flat monthly pricing.No surprises.

Already running VICIdial? Install the theme on your server.

Is your dialer giving you trouble?

Unified communications,open-source backbone.

Ready to dial?

Modern VICIdial.
Great experience.

VICIdial infrastructure,
modernized for 2026.

Metrics & Agent Theme.
A modern command center.

Everything VICIdial should have been.
Now it is.

Things VICIdial doesn't have.
Now it does.

Flat monthly pricing.
No surprises.

Already running VICIdial?
Install the theme on your server.

Unified communications,
open-source backbone.